The Service Rep responded to our request for a 2nd opinion of a recurring electrical issue. BW Electric responded quickly , asked question and contacted OF for details prior to arrival. He arrived on time as agreed, listened intently, was courteous and professional. He proceeded step by step and room by room to investigate and resolve this recurring problem with the breaker. He showed us everything he was doing and explained why. He was patient with our concerns and appeared to have the expertise to correct the issue. At the end of the call, all was restored and he told us to call him if there were any other concerns. The next morning, a Sunday, he called to asked if all was ok. Again he told us to call, if we had any problems. Now that was impressive!